Shipping policy

 

Shipping Policy

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order.

If we are experiencing a high volume of orders, processing may take slightly longer. We will notify you by email if there is a significant delay.

Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout.

Estimated delivery times are provided by the carrier and begin once your order has shipped. Delivery times are estimates only and are not guaranteed.

Typical delivery timelines:

  • Standard Shipping (US): 3 to 8 business days after shipment

  • Expedited options: If available, delivery estimates will be shown at checkout

We do not guarantee delivery dates.

Shipping Destinations

We currently ship to addresses within the United States.

We can ship to PO Boxes only when USPS is selected as the shipping method at checkout. Orders shipped via other carriers cannot be delivered to PO Boxes.

We do not ship to APO/FPO addresses unless explicitly stated at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates are provided by the carrier and may take up to 24 hours to appear.

Shipping Delays

Apneasy is not responsible for shipping delays caused by the carrier, weather, customs, or other factors outside our control.

Lost or Stolen Packages

Apneasy is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. If you believe your package is missing, please contact the carrier directly to file a claim.

If your package appears lost in transit (no delivery confirmation and no movement for an extended period), contact us and we will review the situation on a case-by-case basis.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an address issue, additional shipping fees may apply to resend the order.

Questions

If you have any questions about shipping, please contact us at success@apneasy.com.