Hi John,
I'm sorry the strips didn't work out well for you. I wish you had reached out to me first so I could provide some insight! The strips work best if they're applied right after you wash your face. They adhere even stronger if you also use a post-wash wipe. We designed the strips to be painless to remove, accepting the downside that they take a little more prep.
You may have seen the video I posted where I was reviewing my manufacturer's samples. Some of them nearly took my nose off with it and I didn't want that for any of our customers.
Please try the steps above and if it still doesn't work, I'll be happy to refund you. Just reach out to me over email and I'll get you squared away.
Thanks,
Brandon
Founder, Apneasy